1. Return Process
If you receive a product that is damaged, defective, or incorrect, please contact us within [X] days of receiving the product. To initiate a return, send us an email with your order details and a photo of the product showing the issue. Once your return request is confirmed, we will provide instructions for returning the item.
2. Conditions for Returns
- The product must be unused and in its original condition, with all tags and packaging intact.
- The return must be initiated within 1-3 days from the delivery date.
- The item should not show signs of wear or damage caused by misuse.
3. Refund Process
Once your returned item is received and inspected, we will process your refund. Since we offer Cash on Delivery as the only payment method, refunds will be processed by reversing the COD amount, and we will inform you of the payment details.
4. Non-Returnable Items
Please note that certain items may not be eligible for return or refund if they have been used, or if they fall outside the return window.
5. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, you must first return the original item and place a new order for the desired product.
6. Shipping Charges
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
7. Final Decision
Seraph Outfits reserves the right to refuse any return or refund request that does not meet the specified conditions.
If you have any questions or need assistance with your return, feel free to reach out to us at [email protected]